And the winner is …
For anyone waiting for the other shoe to drop from my previous post: We went with RingCentral Office@Hand from AT&T — a name to make even IBM blush. But in limited time with the product it seems to do what they claim and to be a powerful and flexible solution.
As anyone who has supported users knows “powerful and flexible” is not always what users want. My users, at least, lean towards simple and magical in their tastes. But almost everything can be managed from an administration console and once it’s configured it really is pretty simple.
We have desk phones, soft phones for Mac and Windows, mobile apps and a Chrome plugin for GMail (There’s one for Office 365 as well).
I usually promise more details as they become available but I have some hope that this is it. There may not be much more to say.