I’ve been supporting Notes since 1995, but I got several user requests in the past week where I had to dig a bit for the resolution:
1. Calendar. User complained that when she rescheduled a meeting the outside invitee didn’t get the change. Scratched our heads a bit until we realized that he had already declined and therefore wasn’t getting any updates. We’ve been spoiled by internal folks using the “decline but keep me informed” option.
2. How to save an email as a file. I knew you could drag it to the desktop to get a .eml file. Found you can also get that by selecting File – Save As.
2a: OK that’s nice, but suppose I want a text or Word document? File – Export (when the message is open) offers the option to save as ASCII text or Microsoft RTF. Remember you have to provide the file extension when naming the saved file.
3. More calendar. User wants to print his monthly calendar all on one page. Open the calendar. Select File – Print. If on a Mac select “Notes options”. You’re then on the Print Calendar window. On the Calendar Style tab check “Print first line only” and uncheck “Expand rows”.
Simple stuff but somewhat hidden; which is a typical user complaint about Notes.
The old Domino site for BlogInProgress.us is going away. If you’re looking for something in particular please let me know and I can send it to you or provide an alternate url. You may also want to search this site as many entries were cross-posted here.
Sorry for the inconvenience.
We have a Samsung 63″ Plasma TV on the wall of a conference room. For over three years it has worked with PCs, Macs, cable TV and DVD players. Suddenly, in the last few weeks, it won’t display properly for our MacBook Airs (using Apple’s Mini DisplayPort to VGA adapter). The Mac recognizes there is a VGA display but nothing appears on the screen. It continues to display properly for all other video sources.
I suspected it was an issue with OS 10.9 Mavericks, but I also tested with OS 10.6 and see the same issue. We’ve plugged the Mac directly into the back of the TV to eliminate cabling as an issue. I’ve tried a couple of different adapters to see if one had gone bad.
Samsung and Apple each claim I need to get the other party to solve the issue. There are lots of reports of similar issues on the Apple forums but nothing that looks exactly the same and no definitive solutions:
Any suggestions would be appreciated.
I was recently awarded an iPad Mini in recognition of completing an unreasonable number of years with my employer. While I have set up and done troubleshooting on various iOS devices for my colleagues this was my first personal iOS device and my first tablet. My expectations are therefore influenced by my prior experience with Blackberry phones and with laptop computers.
Here are some observations:
The Hardware and Interface
This is a very slick device – very light, very slim, very crisp display. It’s a nice size compromise for situations where a phone is too small and you don’t want to tote a laptop. And it’s just right for viewing most web pages when turned to landscape orientation.
A nice feature on the orientation is that it will adjust to however you’re holding it, happily making any of the four edges “up”.
The keyboard is just too small to really type using all fingers as you would on a laptop keyboard but the keys have enough room between them and the sensitivity is easy to adjust to. I have historically had a lot of trouble with touch interfaces but this one seems less squirrely than many.
The arrangement of the keys, on the other hand, is quite annoying. As most iOS users will know the letter keys are on one keyboard and you need to switch to a second keyboard for numbers and most symbols. It makes typing any kind of complex password, email address or url very annoying! Holding a letter key down gives you a choice of accented versions of the letter (at least in some apps) but I miss the Blackberry behavior of giving you an upper case if you keep the key pressed.
The WiFi seems to require a stronger signal than some of my other devices but otherwise works as expected.
I had to get someone at the Apple store to show me how to move icons from one page to another; there’s a “just right” spot you have to drag to. They also showed me the workaround to set lock screen text – create a graphic with the text in it and set that as the lock screen wallpaper. Again, the Blackberry approach seems a bit more sensible.
The iOS devices have no option for an SD card or other removable storage and seem to have no real internal file system accessible to the user.
I put my personal mail on the iPad as an IMAP account. It seems quite slow to download and load but I don’t know where the slowdown is – the host, the network speed or IMAP itself. I also put my work account (Notes Traveler) on the device and did not notice any speed issue there. I’ve got three mail accounts on the device now, two IMAP and Notes, and it’s not always obvious which one you’re sending from.
Finally, I find the fact that there is always an email message open behind the inbox listing a bit odd and distracting.
When you first set up the iPad it offers to download a large suite of Apple software. I declined. Then when I was ready to install the software I couldn’t find any way back to that offer. Instead I had to hunt for the individual items on the App Store.
There is an App Store and an iTunes store – the former just for apps and games and iTunes for media. It’s sensible enough but I had never seen it split into two stores on other platforms.
The Safari web browser came with bookmarks set for Apple, Disney, ESPN and Yahoo. Seemed an odd selection. The address bar doubles as a search bar. I know that’s becoming the norm but I still find it slightly confusing.
I’m still not sure I would have bought a third device for myself, or that this would have been it. But it’s a very slick and convenient tool that does most of what most folks will need most of the time.
Feedback welcomed but let’s not debate Apple vs Windows vs Linux here. Thanks.
I recently updated a Domino server running Traveler on Linux 64 to 9.0.1. The Domino upgrade went off without a hitch. After much trying and searching for answers I couldn’t get the Traveler installer to run in either console or GUI mode. Finally opened a PMR to be told it was a known issue and would only install in silent mode.
One problem solved and another created.
It turns out there are a few glitches in Traveler 9.0.1. I discovered them when I tried to add a user to the Traveler server and it kept rejecting his credentials. As a test I opened a browser on the desktop and went to https://myserver.xxx/traveler. There the credentials were accepted but I got the message that the user ID could not be matched to a mail file!
Another call to support yielded another “known issue” and a hotfix. Haven’t gotten back to the user’s phone yet but the normal Traveler page comes up in the browser so I think we have resolution.
As part of my testing I noticed that the same “user ID could not be matched to a mail file” comes up on another Traveler 9.0.1 server running Windows 32 Domino. Fortunately the hotfix covers all platforms.
Hope this might help others.
After some false starts Blackberry is now rolling out BBM for iPhone and Android. Chris Miller did a good post on the details: http://www.idonotes.com/IdoNotes/idonotes.nsf/dx/setting-up-blackberry-bbm-for-ios-devices.htm
The good news: If you had BBM contacts who have switched to
the dark side other devices you can now reach them again.
The bad news: If you use multiple devices you can still only have one device associated to BBM at a time. You register the non-BB device using email address or Blackberry ID and then a PIN is generated for the device. So it seems BBM is still addressing a device PIN not a user.